A legal disclaimer

Refund & Returns Policy

Last updated: 3 August 2025

At Select Europe UK Ltd, we aim to ensure our customers receive high-quality products and reliable service. If you are not fully satisfied with a purchase, please review our refund and return terms below.

1. Eligibility for Returns

You may request a return or refund if:

You receive damaged or defective goods
You receive incorrect items not matching your confirmed order
The goods are unsuitable due to a verified error on our part

All return requests must be submitted in writing within 7 days of receipt of the goods.

2. Non-Returnable Items

We do not accept returns for:

Perishable goods (e.g., food items, refrigerated products, opened packaging)
Goods that have been used, opened, or tampered with
Custom or made-to-order products
Items returned without prior authorisation

We reserve the right to refuse any return not compliant with these terms.

3. How to Request a Return or Refund

To initiate a return, please contact our customer service team at:

📧 george@selecteuropeinc.com
📞 07706962893

Include the following:

Your business name and contact info
Invoice or order number
Description of the issue and any supporting photos (if applicable)
Whether you are requesting a refund, replacement, or credit

We will respond within 2 business days with instructions on how to proceed.

4. Return Conditions

Returned items must be in original condition and packaging, where applicable
Returns must be sent to the address we provide, with a clear reference to the original order
You are responsible for the safe return of the goods unless otherwise agreed

If the return is accepted, we may offer one of the following:

Replacement or exchange of the product
Full or partial refund
Store credit for future purchases

5. Refunds

Once a return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method or as credit note
Processing may take up to 10 working days, depending on your payment provider
Shipping costs are non-refundable, unless the return is due to our error